In all the years I have been a BlackBerry user I have never had the desire or need to open a support ticket. I recently found an issue and initially tweeted @BBM and on their suggestion sent details on the issue at hand.
My email to support:
From my email you can clearly see I am on an Android phone. I think I clearly explain that the issue is trying to share a screenshot to BBM using the long press of O on Android feature. Basically the image is rendered as black. I do have a work around in that I first share the image to noteable and then to BBM to get it to work correctly so it’s not a show stopper albeit it means an extra step. I am all about productivity and apparently so is BlackBerry.
Where did I ever mention that my BBM is crashing in my email to them? Needless to say, it’s the last time I will bother.
I don’t know maybe it’s a language thing. Makes me think of the movie ‘Lost In Translation.’